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Managing Challenging Customers in Hospitality – Online Training – 20th October – Cumbria Chamber of Commerce

October 20 - 10:00 am - 11:00 am

£25 + VAT Chamber Member, £45 + VAT Non Member

The hospitality industry is currently experiencing some of the most challenging conditions in living memory.
Dealing with guest conflict is one of the most difficult issues you or your employee can face. Poorly managed conflict situations and unhelpful behaviour from your clients can escalate, leading to permanent scars on the reputation of your business, which often results in a significant loss of revenue.

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New Managers – A Beginner’s Guide – Online Training 21st October -Cumbria Chamber of Commerce

October 21 - 9:30 am - 1:00 pm

£150 + VAT Members, £300 + VAT Non Members

The most important relationship that everyone has at work is the one with their Manager; it builds or breaks their loyalty, performance and positivity, especially in these uncertain times. So it is crucial that new Managers take the right first steps and understand, from the outset, what makes people tick and how they can build and maintain relationships that benefit individuals, the team and the organisation.

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Brexit Planning with Mark Rowbotham of Portcullis – Online Training 27th October

October 27 - 9:30 am - 12:30 pm

£95 + VAT members / £190 + VAT non-members

The UK is preparing to leave the European Union, possibly without any form of Free Trade Agreement with the EU. The likelihood of concluding such an agreement prior to the UK’s exit from the EU Single Market at the end of 2020 is very slim. However, new Free Trade Agreements between the UK, Switzerland, Israel, Chile and many other countries are already prepared and are ready for implementation once the UK fully leaves the EU.

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New Managers – A Beginner’s Guide – Online Training 11th November -Cumbria Chamber of Commerce

November 11 - 9:30 am - 1:00 pm

£150 + VAT Members, £300 + VAT Non Members

The most important relationship that everyone has at work is the one with their Manager; it builds or breaks their loyalty, performance and positivity, especially in these uncertain times. So it is crucial that new Managers take the right first steps and understand, from the outset, what makes people tick and how they can build and maintain relationships that benefit individuals, the team and the organisation.

Event details

Duty & VAT Planning – Online Training with Mark Rowbotham of Portcullis, ISC – 12th November

November 12 - 10:00 am - 1:00 pm

£95 + VAT members / £190 + VAT non-members

Ignorance of Customs practices is no excuse. In line with global changes in Customs practices, the exit of the UK from the EU Single Market and an increase in areas such as electronic procedures, compliance and Customs risk, all importers and exporters must be aware of Customs practices and requirements, and must ensure that their staff are fully trained and knowledgeable in these areas.

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Managing Challenging Customers in Hospitality – Online Training – 17th November – Cumbria Chamber of Commerce

November 17 - 10:00 am - 11:00 am

£25 + VAT Chamber Member, £45 + VAT Non Member

The hospitality industry is currently experiencing some of the most challenging conditions in living memory.
Dealing with guest conflict is one of the most difficult issues you or your employee can face. Poorly managed conflict situations and unhelpful behaviour from your clients can escalate, leading to permanent scars on the reputation of your business, which often results in a significant loss of revenue.

Event details

Understanding Origin & Preferences For Export and Import – with Mark Rowbotham of Portcullis ISC, 10th November, Online Training

November 20 - 10:00 am - 1:00 pm

£95 + VAT members / £190 + VAT non-members

Many companies export products to or import products from countries which have Free Trade Agreements with the EU, and the exit of the UK form the EU will mean the implementation of new Free Trade Agreements with many of these countries. Some of these products are fully made in the country, while others incorporate components or materials which do not originate in these countries.

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Brexit Planning with Mark Rowbotham of Portcullis – Online Training 26th November

November 26 - 10:00 am - 1:00 pm

£95 + VAT members / £190 + VAT non-members

The UK is preparing to leave the European Union, possibly without any form of Free Trade Agreement with the EU. The likelihood of concluding such an agreement prior to the UK’s exit from the EU Single Market at the end of 2020 is very slim. However, new Free Trade Agreements between the UK, Switzerland, Israel, Chile and many other countries are already prepared and are ready for implementation once the UK fully leaves the EU

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