Friday 15th Mar 2024

Relationship Fundraiser (Individual Giving Focus)

Eden Valley Hospice and Jigsaw are a local charity dedicated to providing the best standard of care to adults and children with life-limiting illness, along with their families, friends and carers.

Post: Relationship Fundraiser (Individual Giving Focus)
Salary: £28,000 per annum
Reports to: Fundraising Manager
Accountable to: Director of Income Generation & Marketing
Hours: 37.5 hours per week (evening/weekend work as required, with a
flexible/hybrid approach to working from home considered)

You will offer vital day to day support as part of the team, working with the Fundraising Manager and wider Marketing and Income Generation team towards the shared goals of excellent communication, data management and engagement with the local community.

We are seeking a creative individual who will:

Build effective relationships with supporters by understanding their motivations, and developing our stewardship programmes
Ensure our donors understand their impact, and that they feel valued in their support, increasing retention to fulfil KPI’s, both financial and non-financial.

Job Purpose

To work as an integral part of the fundraising team to meet agreed income and expenditure targets through all income streams but with an initial focus to develop Individual Giving income, measuring cost effectiveness and ROI in order to contribute towards the overall income generation target of over £3.8 million needed each year to keep the hospice services running
To grow income and awareness across all fundraising streams through the
successful delivery of an excellent stewardship programme measured against a range of KPI’s, both financial and non-financial.
To identify and grow new and build upon existing relationships with supporters, maximising opportunities for collaboration and engagement.

Specific Duties

To assist in the creation of and deliver a range of campaigns, designed to increase supporter engagement leading to increased retention across all areas of fundraising with an initial focus on Individual Giving
Deliver effective donor journeys through excellent stewardship to ensure the
hospice’s future income is supported
To manage bespoke supporter relationships across income streams, demonstrating impact and ensuring donors recognise their value
Taking care and compassion in thanking effectively and in a timely manner.
Understand donors motivations, showing impact to further stakeholders investments.
Robustly evaluate campaigns and stewardship programmes against agreed KPI’s to ensure effective and efficient working practise
To use and update the CRM database (Donorflex) as required to ensure data is captured and individuals and groups are communicated with and developed as future supporters
Operate within the hospice’s policies around GDPR and Gift Aid ensuing compliance
To proactively attend local events as the hospice’s ambassador, including networking, cheque presentations and talks
Work closely with the wider team to ensure all opportunities for communities to engage with and support the hospice are maximised
To promote the work of the hospice and contribute to the overall fundraising goals of the team

Qualifications	Essential	Desirable
Educated to A-level or equivalent, or relevant proven experience	✓
Relevant fundraising/event management qualification		✓
Knowledge and experience
Experience of working in relationship/account management, providing excellent customer care	✓
Working with and managing volunteers		✓
Working knowledge of databases/CRM systems		✓
Managing, forecasting and budgeting efficiently		✓
Previous experience in a not for profit environment		✓
Skills and abilities
Excellent communication skills	✓
Strong analytical skills	✓
Self motivated and diligent	✓
Effective negotiating and influencing skills	✓
Strong project planning and time management skills	✓
Creative thinker with the ability to respond quickly to opportunities	✓
Excellent networking and relationship management skills	✓
Excellent presentation skills that will inspire and motivate	✓
Ability to empathise and be sensitive in difficult situations	✓
Personal qualities
Willingness to work some evenings and weekends to fulfil the requirement of the post	✓
A positive, self-motivated and enthusiastic attitude to work.	✓
Able to work under pressure and to deadlines	✓
Commitment to the vision and values of Eden Valley Hospice and Jigsaw, Cumbria Children’s Hospice	✓
A full driving licence and access to a vehicle insured for business use	✓

Though of course welcomed, there is no requirement to have a background in fundraising to be able to excel in this role. We value the expertise that you will bring and encourage applicants who feel they have the necessary transferable skills and are passionate in their support for local families.

We are proud to have been at the heart of our local community for the past 30 years, but as we must source around 80% of the £4.9 million it costs to run Eden Valley Hospice and Jigsaw, Cumbria’s Children’s Hospice, our donors and fundraisers are central to our ability to be able to uphold this level of care. It will be the challenge and reward of this role, to continue to engage, nurture, and support our local community in its attempt to do the same for the Hospice and its patients.

For details of the benefits of working for the hospice, click here.

To apply for the post, please complete an application form. For guidance on making an application, please click here.

Health and Safety

All employees have a duty to take reasonable care to avoid injury to themselves and others. They are to make themselves aware of the Eden Valley Hospice’ Health and Safety Policy and procedures, thus ensuring a safe working environment. Line Managers are responsible to promote working safely and ensuring that their team are carrying out duties in a safe manner.

Data Protection and Confidentiality

All employees have a responsibility in line with information governance to maintain confidentiality and ensure the principles of the Data Protection Act 1998 are applied to patients, clients, staff, volunteers and hospice business information, including electronic information. Only information required to fulfil the duties of the role should be accessed by the post holder.

All employees have a responsibility to use electronic systems in a way that preserves the dignity and privacy of people, helps to ensure services of the highest quality, and is compliant with the law and hospice policies and procedures.

Training

Eden Valley Hospice and Jigsaw are an organisation dedicated to investing in their workforce, giving regular opportunity and encouragement for continual professional development.

All employees are expected to keep their mandatory training up to date. Line Managers are responsible for ensuring their team have adequate time and resources to ensure all mandated training requirements are completed. Annual appraisals are to be completed in a timely manner, in which relevant development and training requirements are identified.

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.