South Lakes Housing, Customer Service Adviser, Kendal

Job description:
Deliver a good quality, customer-focused service as part of our Customer services Team.

Respond to customer enquiries and fully utilise the computer system (CRM) to record information.
Be passionate about working with colleagues and customers to solve complex tenancy problems.
Promote the uptake of digital services and to help customers access our services online.

Assist teams across the business by raising orders, recording incidents and updating customer information.

Excellent attention to detail and can ensure records are recorded accurately.

Essential skills and requirements:
Ability to work as part of a team.

Resilient and can bounce back quickly from dealing with a difficult situation

Ability to communicate clearly. Can will write well, speak eloquently and can explain just about anything to anyone!

Comfortable communicating in writing, on the phone and in person and would represent South Lakes housing positively.

A good listener and able to build and maintain effective working relationships
Motivated and driven. Willing to volunteer for new challenges without waiting to be asked and taking ownership of time.

Pay attention to detail, anything worth doing is worth doing right, every single time.

Ability to stay focussed

Well organised and can work to deadlines.
Enjoy helping people and patient, level headed and cool under pressure.

Enjoy solving problems, taking on difficult challenges and finding creative solutions.
Not get flustered easily.

Working pattern:
37 hours. Monday to Friday.

Hourly rate of pay:

Job placement location: