Age UK Carlisle and Eden, Shop Assistant, Carlisle/Brampton/Kirkby Stephen

Job description:
To assist in the day to day running of an Age UK shop, supporting all activities to provide a high quality retail service in relation to agreed targets.

– Maximise shop income by –
generating stock donations from friends and family
accepting stock donations and sorting of stock for display,
pricing of stock at competitive prices,
stock is dated and rotated as per a plan,
seasonal items are in focus to maximise sales,
shop standards are always clear/clean/tidy,
great customer service is always given to our customers,
ensure that the display of New Goods is always maintained and effective.
– Champion the Gift Aid process by being avidly involved in signing up new Donors and ensuring Gift Aid items are put out on sale as priority.
– Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition.
– Work closely with the Shop Manager to ensure that daily paperwork and cash processes are actioned per the procedures required.
– Ensure the security of stock and cash on the premises.
– Support the Shop Volunteers to ensure they are confident and knowledgeable.
– Support the shop’s online presence with regularly updated interesting activity.
– Work closely with the Shop Manager to ensure that all statutory responsibilities are met, including Fire and Health and Safety Regulations, and Covid-19 procedures.
– Publicise the shop and enhance the Age UK image.
– Attend meetings and training activities.
– Maintain absolute confidentiality with regard to all organisation and personnel information.

Essential skills and requirements:
• Knowledge of Social Media workings.
• Ability to undertake all tasks as described in the Job Placement Summary

Working pattern:Customer Experience Host
25 hours over 4 days per week, to include Saturday – days will vary depending upon holidays of volunteers and staff, though rota will be in place in advance

Hourly rate of pay:
National Minimum Wage

Job placement location:
Carlisle/Brampton/Kirkby Stephen