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Managing Challenging Customers in Hospitality – Online Training – 20th October – Cumbria Chamber of Commerce

October 20 - 10:00 am - 11:00 am

£25 + VAT Chamber Member, £45 + VAT Non Member

The hospitality industry is currently experiencing some of the most challenging conditions in living memory.
Dealing with guest conflict is one of the most difficult issues you or your employee can face. Poorly managed conflict situations and unhelpful behaviour from your clients can escalate, leading to permanent scars on the reputation of your business, which often results in a significant loss of revenue.

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New Managers – A Beginner’s Guide – Online Training 21st October -Cumbria Chamber of Commerce

October 21 - 9:30 am - 1:00 pm

£150 + VAT Members, £300 + VAT Non Members

The most important relationship that everyone has at work is the one with their Manager; it builds or breaks their loyalty, performance and positivity, especially in these uncertain times. So it is crucial that new Managers take the right first steps and understand, from the outset, what makes people tick and how they can build and maintain relationships that benefit individuals, the team and the organisation.

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