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Managing Conflict: Gain the Knowledge and Confidence to Mediate and Resolve Conflict in the Workplace with Phil Newton of Skills Shop, 10th May, Newton Rigg, Penrith – Cumbria Chamber of Commerce

Discover How Conflict Management Training Can Give You & Your Team The Confidence & Knowledge to Help Your Customers

Managing conflict is never easy.

Do you need to deal effectively with difficult situations and people?

Have you ever felt overwhelmed or upset when a customer has complained?

Do your employees need to resolve problems quickly and effectively to avoid workplace disruption?

Tension due to conflict lowers morale in the workplace bringing disruption to business flow, and ultimately could cost you financially. By training your employees how to handle conflict on their own, they not only become empowered, but it can also lead to more a committed employee, with a deeper understanding of your business and your customers.

Join Phil Newton of the Skills Shop, Newton Rigg Conference Centre, Penrith, Friday 10th May, 9:30am to 4pm, for a Conflict Management Training course that will give you and your team the confidence and knowledge to deal effectively with any situation, ensuring your staff are kept safe and your business reputation remains intact.


“Since completing the training, our staff now have the knowledge and confidence to

keep themselves and their team members safe in any situation that might arise”

– Jane Bailey, Westgate Tyres (Morecambe)

Your Conflict Management Training will show you…

  • Why there are only ever 4 ways in which your customers can become angry or upset
  • What the true impact of conflict is on yourself, your customers and your business
  • How to take yourself out of the equation when resolving your customers complaint
  • Provide you with some quick wins to help your customers

The good news is that these training outcomes are easily transferrable in situations to help your family and friends.

The delegate rate for this workshop is £95 + VAT for members, for non-members £145 + VAT.

To book a place on this workshop, you will be directed to our third party event booking site. The information you provide remains the property of Cumbria Chamber of Commerce and will not be used by the third party in any manner. 


For queries or further information email catherynn@cumbriachamber.co.uk

Any cancellations must be received at least three working days prior to the event, otherwise you will be charged for non-attendance.

Chamber Business Solutions is also able to deliver bespoke and in-house training – with our highly experienced team of trainers and subject matter experts we are committed to assisting you get the business results you need to achieve. For further information on how we can help your business please contact catherynn@cumbriachamber.co.uk

© Cumbria Chamber of Commerce
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