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Managing Challenging Customers in Hospitality – Online Training – 20th October – Cumbria Chamber of Commerce

£25 + VAT Chamber Member, £45 + VAT Non Member

The hospitality industry is currently experiencing some of the most challenging conditions in living memory.

Dealing with guest conflict is one of the most difficult issues you or your employee can face. Poorly managed conflict situations and unhelpful behaviour from your clients can escalate, leading to permanent scars on the reputation of your business, which often results in a significant loss of revenue.

Join Cumbria Chamber of Commerce and Phil Newton of the Skills Shop at 10am, 20th October, for this one hour live online training session that will help you learn successful strategies for conflict resolution.

During the session you will learn:

  • Why Conflict Occurs (15 mins)
  • Human Response to Conflict (15 mins)
  • How to correctly read body language (taking into account face coverings) (10 minutes)
  • Strategies to turn challenging customers into raving fans (20 minutes)

The delegate rate for this one hour online session is £25 +VAT members / £45 +VAT non-members.

To book a place on this training, you will be directed to our third party event booking site. The information you provide remains the property of Cumbria Chamber of Commerce and will not be used by the third party in any manner.

To book your place(s) please –

BOOK HERE

Should you have any questions regarding the above training, please do not hesitate to contact me catherynn@cumbriachamber.co.uk

Any cancellations must be received at least five working days before the event, otherwise you will be charged for non-attendance.

Chamber Business Solutions is also able to deliver bespoke and in-house training – with our highly experienced team of trainers and subject matter experts we are committed to assisting you get the business results you need to achieve. For further information on how we can help your business please contact catherynn@cumbriachamber.co.uk

© Cumbria Chamber of Commerce
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