Practical help for people affected by flooding

HM Revenue & Customs (HMRC) has a special Helpline for anyone affected by the recent floods, where fast, practical help and advice is available.

You can contact the Helpline on 0845 3000 157 between 8am and 8pm Monday to Friday and 8am to 4pm Saturday and Sunday.

Each call to the helpline will be handled on its own merits but HMRC may be able to help by:

·          agreeing a revised payment schedule when customers are unable to pay due to financial difficulties caused by the flooding

·          agreeing practical arrangements where individuals and businesses cannot comply with their tax obligations perhaps because their records have been lost or destroyed in the flooding

·          reviewing any penalties or not imposing additional surcharges that may be triggered where customers have missed deadlines as a result of the flooding

·          providing help and advice in dealing with other practical, tax related matters arising as a result of the flooding

The service is available for all HMRC taxes, including VAT, Corporation Tax, Income Tax and NICs (PAYE) and for individuals affected by the flooding.